# Privacy Policy for Bakala Kuwait

**Effective Date:** 29-11-2025

## 1. Introduction

Welcome to **Bakala Kuwait**. This Privacy Policy explains how we handle
your information when you use our mobile application ("App").

By using Bakala Kuwait, you agree to the practices described in this
Privacy Policy.

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## 2. Information We Collect

We keep data collection minimal. We **do not collect any email
addresses**.

### **We collect the following information:**

-   **Phone number** (optional and only for order confirmation if
    provided by the user)
-   **Basic order details** (items ordered, delivery address/landmark if
    provided)
-   **Automatically collected data**:
    -   Device information (non-identifiable)
    -   App usage data for improving performance

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## 3. How We Use Your Information

We use the information strictly for: - **Order Processing** -
**Contacting Customers** regarding their order status

We do **not** use your information for: - Advertising - Marketing
messages - Analytics beyond normal app improvement

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## 4. Data Sharing

We do **not** share your information with: - Third-party marketing
companies\
- Advertisers\
- External analytic systems

Your data is stored securely within our **shared hosting server
environment**.

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## 5. Data Security

We follow **normal industry practices** to keep your data safe.\
However, no system is 100% secure, but we ensure reasonable safeguards.

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## 6. Children's Privacy

Our service **can be used by anybody**, including children, as it does
not collect sensitive personal data.

We do not knowingly collect any personal information from children.

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## 7. Your Rights

You may request: - Removal of your contact number - Removal of your past
order history

We will process such requests promptly.

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## 8. Data Retention

We retain order-related information only as long as necessary for: -
Order completion - Accounting/audit requirements

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## 9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally.\
We will update the **Effective Date** whenever changes are made.

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## 10. Contact Us

If you have any questions regarding this Privacy Policy, you can reach
us at:

**Email:** support@bakalakuwait.com\
*(Currently handled by the administrator: nandakumaras11@gmail.com)*

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## 11. Consent

By using the Bakala Kuwait mobile app, you consent to this Privacy
Policy.